Cisco has release a field notice FN – 63812 on 4th of June for their servers that are using Seagate hard drives.
According to Cisco some Seagate drives with specific level of firmware might not respond to requests.
There is a list of drives and instructions how to identify these drives. Unfortunately if you have C220 M2 server with integrated controller like LSI 1064E the instruction are not going to work as the drives are not visible in CIMC.
In CIMC there is nothing listed under Storage tab
CIMC/Storage
In CLI you cannot scope to storage adapter as non exists
show storageadapter
To identify the drives that are used, you need to open LSI Corp Configuration Utility and this requires a server reboot.
1. Schedule a maintenance window for server reboot.
2. When server is restarting you will briefly see a message bellow:
Press Ctrl-C to start LSI Corp Configuration Utility…
3. Press Ctrl-C to enter LSI Corp Configuration Utility
4. Once in LSI Corp Configuration Utility select RAID Properties
RAID Properties
5. In there you will see hard drive model and also the firmware
HDD model and firmware
6. Check Cisco field notice FN – 63812 to see if the hard drive model is in the table and if firmware must be upgraded.
Tags: C200 M2, Cisco, FN - 63812, HDD, UCS
